LEGAL
Withdrawal and Returns
If you are a consumer in the European Union, you normally have 14 days to withdraw from a distance sale without giving a reason. This page sets out the baseline; the seller's own details are placeholders.
Anything in square brackets is a placeholder. The software does not supply it, so it must be filled in and reviewed before launch.
The 14-day period
The period starts on the day you, or a third party you nominated other than the carrier, take physical possession of the goods. If an order is delivered in several parcels, it starts with the last parcel. To meet the deadline it is enough to send your withdrawal before the period expires.
How to withdraw
Send an unambiguous statement that you are withdrawing from the order - by letter or by email - to [Withdrawal contact email - set before launch] or [Postal address for withdrawals - set before launch]. Giving the order number and the date is enough; you do not have to use a particular form. [Attach or link the model withdrawal form if local law requires one.]
Returning the goods
Send the goods back without undue delay and at the latest within 14 days of telling us you are withdrawing. Return them to: [Returns address - set before launch]. [State who pays the cost of returning the goods, and whether that cost is estimated.] You are only liable for any diminished value resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.
Refunds
The seller reimburses every payment received from you, including the standard delivery cost, without undue delay and at the latest 14 days after being informed of the withdrawal. Reimbursement may be withheld until the goods are received back or you show that you have sent them, whichever is earlier. The refund is made using the same means of payment you used for the original transaction, and you are not charged for it. [The shipped shop takes no payment yet, so no refund can arise from it until payment is enabled.]
Exceptions
The right of withdrawal does not apply to goods made to your specifications or clearly personalised, to sealed goods unsealed after delivery that cannot be returned for health or hygiene reasons, and to goods that are liable to deteriorate or expire rapidly. [Confirm the exact exception list that applies to the products this shop sells.]